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| The Exploration and Practice of Intelligent Medical Treatment to Promote the Reengineering of Outpatient Service Process |
| CHEN Jian-qing, MAZhen-yi |
| Jiaxing Traditional Chinese Medicine Hospital |
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Abstract This paper explores on the patient-centric process reengineering, smoothing the process before diagnosis, during diagnosis and after diagnosis. It integrates the online and offline functions; carries out mobile treatment, self-medicine and consultation settlement; strengthens internal management; improves the service efficiency; and promotes the“Internet + health service”, to improve the patient experience.
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