利用Rasa 开源框架设计和实现面向某电力客服中心的电费查询和故障报修对话系统，介绍了Rasa 系统开发框

架的RasaNLU和RasaCore 两大模块，然后详细介绍了系统设计和实现方法，包含系统组织架构、意图和实体槽位设计、自然

语言理解模块设计、对话管理设计等技术，其中详细描述了将意图识别和槽位填充联合模型开发为Rasa 框架组件方法，最后

对系统Web 页面进行展示。

This paper mainly uses the Rasa open source framework to design and implement the electricity charge query and fault repair dialogue system for a power customer service center. It introduces two modules of RasaNLU and RasaCore of Rasa system development framework, then introduces the system design and implementation methods in detail, including system organization architecture, intention and entity slot design, natural language understanding module design, dialogue management design, etc. It describes the development method of a joint model of intention recognition and slot filling as a Rasa framework component, and finally displays the system Web page.