基于排队论模型的淮南市泉山华润苏果超市收银服务系统优化

叶良忠 吴传良 王建华

电脑与电信 ›› 2018, Vol. 1 ›› Issue (11) : 1-7.

电脑与电信 ›› 2018, Vol. 1 ›› Issue (11) : 1-7.
基金项目

基于排队论模型的淮南市泉山华润苏果超市收银服务系统优化

  • 叶良忠 吴传良 王建华
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A Case Study on the Optimization of Cash Register Service System Based on Queuing Theory Model of Quanshan Vanguard Suguo Supermarket in Huainan City

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摘要

对淮南市田家庵区华润苏果超市的收银服务系统进行分析研究,通过数据的采集、计算与分析对比,将排队论与数据模型相结合进行分析,建立了超市收银系统的排队模型,合理布置了收银台的数量,有效提高了超市工作效率和顾客满意度并且降低了超市运营成本,证明排队论在超市服务系统优化中具有实际用途。

Abstract

This paper analyzes and studies the cash register service system of Vanguard Suguo supermarket in Tianjiaan District of Huainan City. Through the collection, calculation and analysis of data, the queuing theory and data model are combined to analyze. The queuing model of supermarket cash register system is established, the number of cash register is arranged reasonably, the work efficiency and customer satisfaction of supermarket are improved effectively, and the operating cost of supermarket is reduced. It is proved that queuing theory has practical application in the optimization of supermarket service system.

关键词

排队论 / 收银服务 / 系统优化 / 满意度

Key words

queuing theory / cashier service / system optimization / satisfaction

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叶良忠 吴传良 王建华. 基于排队论模型的淮南市泉山华润苏果超市收银服务系统优化[J]. 电脑与电信. 2018, 1(11): 1-7
YE Liang-zhong WU Chuan-liang WANG Jian-hua. A Case Study on the Optimization of Cash Register Service System Based on Queuing Theory Model of Quanshan Vanguard Suguo Supermarket in Huainan City[J]. Computer & Telecommunication. 2018, 1(11): 1-7
中图分类号: F224   

基金

安徽省教学研究一般项目:基于问题导向的物流系统模拟与仿真课程教学与实践研究,项目编号:2017jyxm0403; 淮南师范学院校级卓越计划:卓越应用型物流人才项目,项目编号:2017hszj01。

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