Abstract：This paper analyzes communications operators’ demand of outbound business in the new competitive market. In order to achieve outbound system efficiently, according to the characteristics of modern outbound business, this paper analyzes and designs the key modules of outbound system finely. Combining with manual outbound, IVR automatic outbound, SMS, MMS, WAP_PUSH, Email_PUSH and other multi-channel interaction technology, it also explains the implementation of a multi-media outbound system with fine management and an interaction of several forms.
2011, Vol. 1 